David Pilling
Company: Ombudsman Services
Job title: Head of policy and public affairs
Bio:
David Pilling joined Ombudsman Services in 2014 and became the Head of Policy and Public Affairs in 2018. Ombudsman Services is a UK not-for-profit organisation which operates the Ofgem-approved Energy Ombudsman and one of two ombudsman schemes in the telecommunications sector to independently resolve disputes between consumers and suppliers. It also operates an appeals service in private parking. David led the response to Ofgem on the Lucerna Partners Review of the Energy Ombudsman and is part of the government-appointed Regulation of Property Agents Working Group. David is a qualified barrister and has worked on policy development in central government at the Department for Education, for a statutory regulator – the General Medical Council, as well as a non-statutory regulator – the Royal Institute of Chartered Surveyors.
Seminars:
Panel discussion and questions: public engagement in the challenge of decarbonising heat 3:45 pm
What are the drivers of consumer behavioural change? What are the impacts of behaviour change on the distribution network? How will connecting heat pumps affect the distribution network?Read more
day: 12 May 2021
Delivering decarbonisation effectively – encouraging behaviour change 3:00 pm
Consumer trust is key to deliver a net zero economy. How can we build consumer trust given the scale of innovation and technology changes ahead of us? Can regulation and consumer protections keep pace and what happens when things go wrong? How can we ensure customer service in heating is fit for a low-carbon future?Read more
day: 12 May 2021