Customer COVID Charter

Customer Safety 

Our aim is to work with you to minimise the risk of covid being carried into the venue, so you can enjoy the freedom to mingle, discover new ideas and enjoy the best of the live event experience. 

We ask that you support us by following these conditions as part of your registration process:   

Please: 

• To enter the event we require you show your NHS Covid pass either on your mobile or the paper certificate, and show evidence of a negative lateral flow taken within 24 hours of arrival.   
• Do not travel or attend if you are feeling unwell. 
• Do not travel or attend if you are isolating due to a ‘track and trace’ notification.  
• A written record of all attendees will be available for track and trace purposes. All visitors will be required to sign-in on arrival.      
• Follow the latest guidance on wearing of face masks (which will be regularly updated according to government/health authority guidance).  Our current policy is to wear a mask at registration and when moving around the venue, but masks will not be required when seated in the conference room or during breaks/lunch or at workshops tables.  

Staff and venue safety: 

We will work with the venue and all suppliers to create the best possible levels of hygiene, space management, ventilation, and contact safety. 

• Risk assessment: Our risk assessment and the venue’s risk assessment will be available for each venue and event, via a link on our website.  It will include our policy on spacing, hygiene, contact areas, seating and networking areas. 
• Enhanced cleaning: All areas of potential contact will have increased levels of cleaning, including badges, AV equipment, doors, bathrooms, lifts and corridors etc. 
• Good ventilation: The conference room will be well-ventilated with fresh air through open windows and doors (weather permitting), or fresh air circulation from air conditioning. 
• Outside spaces for networking (where possible):  We will be using outside, covered spaces for flexibility of networking where available.  Specific guidance on this will be given on each event due to venue and seasonality. 
• Traffic management: Flow of people in high traffic areas will be managed to avoid congestion.   
• Extended registration: We will operate an extended registration period to reduce congestion at the registration area. 
• Digital information sharing: A digital platform/event app will enable digital exchange of contacts and information with exhibitors, speakers and delegates.   
• Food hygiene: Meals will be served ‘at table’ with additional structured networking built into the day. 
• Our staff:  All our staff will be double vaccinated and will be checked for a negative covid lateral flow test the day before the event and each day of the event. The venue’s risk assessment will have their policy on staff testing and vaccination and there will be a link to the venue’s risk assessment on our website. 
• Transport: Our venues have parking available if you wish to use your own car (outside London venues only). 

If you would like to see our full risk assessment documentation, please contact our customer services team to request the latest documentation specific to that event.